Managed IT Services are a pivotal component of our offerings, designed to provide organizations with comprehensive IT support, reducing the burden on internal IT teams and allowing businesses to focus on their core competencies. Our approach to managed services is proactive, aiming to resolve IT issues before they can impact the business. We encompass a wide range of services, from end-user support to server management, ensuring seamless IT operations, optimized performance, enhanced security, and improved business efficiency.

Services Covered under Managed IT Services (put each section in a box format with the bullets underneath):

  • Managed Help Desk Support:
    • Technical support to end users
    • Troubleshooting customer and user issues
    • Guidance through specific tasks and actions
  • Workstation/Server Support:
    • Comprehensive monitoring and patching
    • Endpoint security and hardening
    • Upgrading laptops, servers, and desktop computers
  • Office 365 Management and Support:
    • User management: adding/removing, resetting passwords
    • Creating groups, updating spam filters
    • Permissions governance, integrations, and more
  • On-site Support (Melbourne, FL):
    • Hardware, software, and network troubleshooting
    • On-site assistance for businesses